"BPO job" covers several kinds of work. Choosing the right type makes the interview easier and the job more enjoyable. Here are the main ones Jobroots recruits for.
Voice process (customer service)
You talk to customers on the phone, answering questions or solving problems. Domestic processes are usually in Hindi and English, sometimes in regional languages; international processes need fluent English and may have night shifts. Suits people who enjoy talking and stay calm with upset customers.
Chat and email support (non-voice)
You help customers in writing, over chat or email. Good written English and typing speed matter more than speaking. Suits people who prefer writing to talking.
Telesales and telecalling
You call people to explain a product and make sales. Many roles pay incentives when you reach targets. Suits confident speakers who like goals and do not mind hearing "no".
Technical support
You help customers fix problems with devices, apps or internet connections, often for international customers. Basic computer knowledge and clear English help. Suits people who like solving problems step by step.
Team leader and quality roles
With some years of experience, you can lead a team or check call quality and train others. These roles need experience in a process first.
Not sure yet?
Tell us in the application form which type you prefer, or choose "Any". A Jobroots recruiter can suggest what suits you based on your English, experience and shifts.